Effective date: 23 June 2026
Last updated: 23 June 2026
Data controller: PitchVector Pte. Ltd. (UEN 202518392M)
Contact: [email protected]
1. Introduction and scope
PitchVector Pte. Ltd. (“PitchVector,” “we,” “us,” or “our”) is a private limited company registered in Singapore under UEN 202518392M, with a registered office at 6 Eu Tong Sen Street, #09-01, Singapore 059817. We operate as a marketing agency providing pitch direction, messaging vector alignment, and sales narrative consulting services. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you visit pitchvector.pro, submit enquiries through our contact forms, engage our services, or otherwise interact with us.
This policy is prepared in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and guidance issued by the Personal Data Protection Commission (PDPC). By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our data practices, please do not submit personal data through our channels.
2. Personal data we collect
We collect personal data that is reasonably necessary for the purposes described in this policy. Categories of personal data may include:
- Identity and contact data: full name, email address, telephone number, company name, job title, and mailing address when you submit our contact form or enter a client agreement.
- Communication data: messages, enquiry subjects, and correspondence you send to us, including attachments you voluntarily provide.
- Technical data: IP address, browser type, device information, pages visited, and referral source collected through cookies and server logs when you browse our website (subject to your cookie preferences).
- Engagement data: workshop participation records, project deliverable feedback, and billing information necessary to perform contracted services.
- Recording data: with your explicit prior consent, audio or video recordings of pitch coaching sessions or workshops for feedback purposes.
We do not intentionally collect sensitive personal data such as NRIC numbers, financial account details, health records, or biometric data through our website contact form. If such data is inadvertently included in a free-text message, we will delete it unless retention is required for a contracted engagement and you have provided appropriate consent.
3. How we collect personal data
Personal data is collected through the following channels:
- Direct submission via our contact form at pitchvector.pro/contact.php, which requires explicit PDPA consent before submission.
- Email correspondence sent to [email protected], [email protected], or individual consultant addresses.
- Telephone calls to +65 6234 7701 during business hours.
- In-person meetings at our Clarke Quay studio or client premises.
- Automated collection through essential and optional cookies as described in our Cookie Policy.
- Server access logs generated when you visit our website.
4. Purposes of collection, use, and disclosure
We collect and use personal data for the following purposes, relying on consent, contractual necessity, or legitimate business interests as permitted under the PDPA:
- Responding to enquiries about pitch direction workshops, messaging vector projects, pitch retainers, and general agency services.
- Preparing proposals, statements of work, and engagement contracts.
- Delivering contracted consulting services including workshops, audits, coaching sessions, and retainer support.
- Processing invoices and maintaining financial records as required by Singapore law.
- Improving our website content and user experience through aggregated analytics (only with cookie consent).
- Complying with legal obligations, regulatory requests, and dispute resolution requirements.
- Protecting the security and integrity of our website and business operations.
We do not sell personal data to third parties. We may disclose personal data to:
- Service providers who assist with email delivery, website hosting (Singapore-based infrastructure), cloud storage, and accounting — bound by confidentiality obligations.
- Professional advisers including lawyers and auditors when necessary.
- Government authorities when required by applicable law or court order.
5. Legal basis under PDPA
Under the PDPA, organisations must obtain consent before collecting, using, or disclosing personal data unless an exception applies. PitchVector obtains explicit consent through our contact form checkbox before processing enquiry data. For contracted client engagements, processing is necessary to fulfil our contractual obligations. For essential website operation and security logging, we rely on legitimate interests balanced against your privacy rights. Marketing communications are sent only with your opt-in consent and include unsubscribe mechanisms.
6. Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Contact form enquiries not resulting in engagement: up to 24 months, then deleted or anonymised.
- Client engagement records and deliverables: duration of engagement plus 7 years for legal and accounting compliance.
- Cookie preference records: 6 months in local browser storage.
- Server access logs: up to 12 months unless required for security investigation.
- Workshop recordings: deleted within 90 days after feedback delivery unless extended retention is agreed in writing.
7. Your rights under the PDPA
As an individual whose personal data we hold, you have the following rights under the PDPA:
- Access: Request information about the personal data we hold about you and how it has been used in the past year.
- Correction: Request correction of inaccurate or incomplete personal data.
- Withdrawal of consent: Withdraw consent for future processing, subject to legal and contractual limitations. Withdrawal may affect our ability to continue providing services.
- Data portability: Where technically feasible, request a copy of personal data you provided in a structured format.
To exercise these rights, email [email protected] with sufficient detail to identify your request. We will respond within 30 days. We may charge a reasonable fee for manifestly unfounded or excessive access requests as permitted by the PDPA.
8. PDPC contact
If you believe we have not handled your personal data in accordance with the PDPA, you may contact the Personal Data Protection Commission:
Personal Data Protection Commission
10 Pasir Panjang Road, #03-01
Mapletree Business City
Singapore 117438
Website: www.pdpc.gov.sg
9. Cross-border transfers
Our primary data processing occurs in Singapore. Where we use cloud service providers with servers outside Singapore, we ensure appropriate safeguards are in place consistent with PDPA requirements, including contractual clauses requiring equivalent protection standards. Details of specific sub-processors are available upon request.
10. Security measures
PitchVector implements reasonable administrative, technical, and physical safeguards to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks. Measures include access controls limited to authorised personnel, encrypted connections (HTTPS) for website transmission, secure storage for client engagement files, and staff training on data handling obligations. No method of electronic transmission or storage is completely secure; we cannot guarantee absolute security but commit to notifying affected individuals and the PDPC where required in the event of a notifiable data breach.
11. Cookies and tracking
Our website uses cookies as described in our Cookie Policy. Non-essential cookies are not activated until you provide consent through our cookie banner. You may manage preferences at any time by clearing browser storage or revisiting the cookie settings.
12. Minors
Our services are directed at business professionals and organisations. We do not knowingly collect personal data from individuals under 18 years of age. If you believe a minor has submitted data through our website, contact [email protected] and we will promptly delete such data.
13. Third-party links
Our website may contain links to external sites including PDPC, ACRA, and partner resources. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before submitting personal data.
14. Changes to this policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. Material changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acknowledgment of the revised policy. For significant changes affecting existing clients, we will provide direct notification where contact details are available.
15. Marketing communications
If you opt in to receive PitchVector newsletters or event invitations, we process your email address for that purpose until you unsubscribe. Each marketing email includes an unsubscribe link. Opting out of marketing communications does not affect our ability to send transactional messages related to active engagements, invoice notifications, or responses to enquiries you initiate. We do not purchase third-party mailing lists or append data from external brokers.
16. Automated decision-making
PitchVector does not use automated decision-making or profiling that produces legal or similarly significant effects on individuals. Analytics cookies, when enabled, aggregate browsing patterns without creating individual behavioural profiles for automated targeting decisions.
17. Data accuracy
We take reasonable steps to ensure personal data we collect is accurate and complete at the point of collection. Clients and enquiry submitters are encouraged to notify us promptly of changes to contact details so we can maintain accurate records throughout ongoing engagements.
18. Third-party service providers
Our website and business operations rely on carefully selected service providers including hosting infrastructure, email delivery systems, and cloud document storage. Each provider is assessed for data protection practices before engagement and bound by contractual terms requiring confidentiality and PDPA-compliant handling of personal data processed on our behalf.
19. Contact us
For privacy-related enquiries, data access requests, or consent withdrawal:
PitchVector Pte. Ltd.
Data Protection Officer
6 Eu Tong Sen Street, #09-01, Singapore 059817
Email: [email protected]
Phone: +65 6234 7701